The Convenience of Pay-As-You-Go
Client
REMA 1000
Category
Consumer
Services
Design, Technology
Impact
REMA 1000 sets a new nationwide retail efficiency standard, benefiting both customers and employees through streamlined checkouts and improved management tools.
Deliverables
Workshops
Design principles
Wireframes
QA
User testing
Digital product
Challenge
Streamlining Checkout and Reducing Staff Pressure
REMA 1000 aimed to boost its market presence with a scan-and-pay app that improved the shopping experience, updated the brand, and worked seamlessly for franchisees.
The focus was on two key metrics: helping shoppers skip the line, save time, and reduce staff pressure during peak hours.
Solution
Effortless Scan-and-Pay for Consumers
In collaboration with REMA 1000, we developed a scan-and-pay app that lets customers scan items, skip checkout lines, and track spending with digital receipts. The app also included tools to improve employee management and in-store operations.
How we work
Process
An agile development process
We led a strategy workshop to align goals and define the project scope. Through iterative sprints and a user-first mindset, we worked closely, leveraging Scrum to accelerate development and refine the design.
This agile process resulted in an intuitive design system, which was validated through in-store tests. Continuous updates followed, culminating in an app that improves the shopping experience and reshapes the retail landscape.
Contact
